Cancellation Policy
| Cancellation Window | Charge |
|---|---|
| More than 6 hours before pickup | No cancellation charge — full refund |
| 2–6 hours before pickup | 25% of estimated fare |
| Less than 2 hours before pickup | 50% of estimated fare |
| After driver has been dispatched | Full driver allowance charged |
Refunds are processed to the original payment method within 5–7 business days. For airport and railway transfers, cancellations due to flight or train cancellations shown on the official carrier record are fully refunded regardless of timing — contact support with your booking ID.